1 Introduction
Welcome to Patel Import & Export ("we," "us," or "our"). We are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and protect your data when you visit our website or engage with our services.
By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to its terms.
Quick Summary: We collect only what's necessary to serve you. We never sell your data. You can request deletion at any time. We use industry-standard security to protect your information.
2 Information We Collect
Information You Provide Directly
- Identity: Full name, company name, job title
- Contact: Email, phone number, WhatsApp
- Location: Country, city, business address
- Trade Info: Product names, quantities, shipping details
- Communications: Inquiry details, messages, and correspondence
Automatically Collected Information
| Data Type | Description | Purpose |
|---|---|---|
| IP Address | Your internet protocol address | Security & fraud prevention |
| Browser Data | Browser type and version | Optimize website display |
| Usage Data | Pages viewed, time spent | Improve user experience |
| Cookies | Small data files stored on device | Preferences & analytics |
| Referral URL | Website that directed you to us | Marketing attribution |
3 How We Use Your Information
We use the information we collect strictly for legitimate business purposes:
- Process and respond to your trade inquiries and requests
- Provide quotes, manage orders, and coordinate shipments
- Send shipment status updates and important notifications
- Send relevant trade information and newsletters (with your consent)
- Improve our website functionality and user experience
- Comply with legal obligations and enforce our terms
- Protect against fraudulent or unauthorized activity
We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects without your explicit consent.
4 How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:
- Logistics Partners: Freight forwarders, customs agents, and carriers involved in your shipment
- Service Providers: IT, email, analytics vendors who act as our data processors
- Legal Requirements: When required by law, court order, or government regulation
- Protection: To protect the rights, safety, and security of our company or others
5 Cookies Policy
Our website uses cookies to enhance your experience. We use four categories of cookies:
- Essential: Required for the website to work. Cannot be disabled.
- Analytics: Help us understand visitor behavior (e.g., Google Analytics).
- Preference: Remember your settings for a personalized experience.
- Marketing: Deliver relevant advertisements and track campaign effectiveness.
You can control cookies through your browser settings. Disabling certain cookies may affect functionality.
6 Data Security
We implement industry-standard technical and organizational security measures to protect your information.
- SSL/TLS encryption for all data transmission
- Secure servers with restricted access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection best practices
- Data minimization — we only collect what is necessary
No method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. We will notify you promptly in the event of a data breach.
7 Your Rights
Under applicable data protection laws, you have the following rights:
- Access: Request a copy of the personal data we hold about you
- Rectification: Correct any inaccurate or incomplete data
- Erasure: Request deletion of your personal data ("right to be forgotten")
- Object: Object to processing for direct marketing or legitimate interests
- Portability: Receive your data in a machine-readable format
- Withdraw Consent: Withdraw consent at any time where processing is consent-based
To exercise any right, email us at patelexports25@gmail.com. We will respond within 30 days.
8 Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of every website you visit.
9 Children's Privacy
Our services are intended for business use and are not directed at individuals under 18. We do not knowingly collect information from minors. If you believe we have inadvertently done so, contact us immediately and we will delete it.
10 Policy Updates
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy with a revised "Last Updated" date and, for significant changes, by email notification.
11 Contact Us
For privacy-related questions, requests, or concerns, please reach out:
Patel Import & Export – Data Protection
Valad, Gandhinagar – 382355, Gujarat, India
Email: patelexports25@gmail.com
Phone: +91 99980 93598 | WhatsApp: +91 99980 93598