Privacy Policy

1 Introduction

Welcome to Patel Import & Export ("we," "us," or "our"). We are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and protect your data when you visit our website or engage with our services.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to its terms.

2 Information We Collect

Information You Provide Directly

• Identity: Full name, company name, job title
• Contact: Email, phone number, WhatsApp
• Location: Country, city, business address
• Trade Info: Product names, quantities, shipping details
• Communications: Inquiry details, messages, and correspondence

Automatically Collected Information

3 How We Use Your Information

We use the information we collect strictly for legitimate business purposes:

• Process and respond to your trade inquiries and requests
• Provide quotes, manage orders, and coordinate shipments
• Send shipment status updates and important notifications
• Send relevant trade information and newsletters (with your consent)
• Improve our website functionality and user experience
• Comply with legal obligations and enforce our terms
• Protect against fraudulent or unauthorized activity

4 How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• Logistics Partners: Freight forwarders, customs agents, and carriers involved in your shipment
• Service Providers: IT, email, analytics vendors who act as our data processors
• Legal Requirements: When required by law, court order, or government regulation
• Protection: To protect the rights, safety, and security of our company or others

5 Cookies Policy

Our website uses cookies to enhance your experience. We use four categories of cookies:

• Essential: Required for the website to work. Cannot be disabled.
• Analytics: Help us understand visitor behavior (e.g., Google Analytics).
• Preference: Remember your settings for a personalized experience.
• Marketing: Deliver relevant advertisements and track campaign effectiveness.

You can control cookies through your browser settings. Disabling certain cookies may affect functionality.

6 Data Security

We implement industry-standard technical and organizational security measures to protect your information.

• SSL/TLS encryption for all data transmission
• Secure servers with restricted access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection best practices
• Data minimization — we only collect what is necessary

7 Your Rights

Under applicable data protection laws, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Correct any inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Object: Object to processing for direct marketing or legitimate interests
• Portability: Receive your data in a machine-readable format
• Withdraw Consent: Withdraw consent at any time where processing is consent-based

8 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of every website you visit.

9 Children's Privacy

Our services are intended for business use and are not directed at individuals under 18. We do not knowingly collect information from minors. If you believe we have inadvertently done so, contact us immediately and we will delete it.

10 Policy Updates

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy with a revised "Last Updated" date and, for significant changes, by email notification.

11 Contact Us

For privacy-related questions, requests, or concerns, please reach out: